Instructions for creating an ePIN
ePIN
ePIN is a code that provides additional security for your online transactions. They are now protected by double authentication, which means that in addition to the SMS code, you must also enter the ePIN.
Just as the PIN protects you when paying at a POS terminal and ATM, the ePIN provides you with security when paying online.
If you do not have a temporary code to create an ePIN, please call the Contact Center (19900) or create an ePIN via SMS as described below.
1. What is ePIN?
ePIN (Electronic Personal Identification Number) is a unique code that provides an additional level of security for online transactions. It is used together with an SMS code for double authentication, thus reducing the risk of unauthorized access to the account.
2. How can I activate the ePIN?
To activate the ePIN, visit this page and follow the simple instructions to set up the ePIN.
3. What should I do if I forget my ePIN?
If you forget your ePIN, visit this page and follow the simple instructions to reset your ePIN?
4. How can I secure my ePIN?
You can best protect your ePIN by not sharing it with others and not writing it down in easily accessible places.
5. Can I use the same ePIN for multiple accounts?
For security reasons, we recommend that you use a unique ePIN for each card. This further increases the security of your transactions.
6. How does ePIN improve the security of my transactions?
ePIN provides an additional layer of protection as it requires entering a unique code in addition to the standard SMS code. This double authentication system significantly reduces the risk of fraud and unauthorized access to your accounts.
7. Are there additional fees for using ePIN?
No, using ePIN is free and there are no additional fees.
8. How can I contact support if I have problems with my ePIN?
If you have any problems with ePIN, call our Contact Center on 19894 or visit the nearest branch.
You can also create an ePIN via SMS in just a few steps:
Step 1 - Send a message with the following content to 1456
eLOZ (space) password – The password can be a combination of letters and numbers, between 5 and 10 characters (in our example, the password is CKB123)
Example: eLOZ CKB123
After successfully sending the message, you will receive a confirmation SMS that the password has been successfully registered and is valid for the next 10 minutes.
Step 2 - After successful registration, you need to send an SMS with the following content to the number 1456:
ePIN (space) the last 4 numbers of your card (space) eLOZ (created in the previous step, in our example CKB123) (space) ePIN (your future secret password to confirm internet payment which must contain 4 numbers)
Example: ePIN 1234 CKB123 2244
After successfully sending the message, you will receive a confirmation SMS that the ePIN has been created (in our example, the ePIN is 2244).