CKB Call Centre 19894

  • Quick and easy access to information about the Bank, its products and services
  • Get necessary contact details
  • Check your accounts and cards
  • Learn about the latest transaction outflow or inflow

Product description

Information Call Centre of CKB represents an exclusive service in the banking industry of Montenegro. By dialling the number 19894, clients can contact the operator and obtain necessary information on Bank products and services. Contact details on individual employees are also available, thus making the communication with the Bank even easier.

The service is available by dialling 19894 in the period from 07.00 to 23.00 h every working day, and on weekends from 09.00 to 21.00 h.

The Call Centre offers the following services:

  • Check on the latest inflow or outflow from transaction and foreign exchange accounts
  • All card information
  • Card suspension in case of misuse, loss or any other reason
  • Verification of card transactions
  • Information about all retail credit facilities
  • Information about all retail savings products
  • Information and support related to eBanking services
  • Information on other Bank products...
By calling our Call Centre, clients can also receive support for using POS terminals, eBanking, cards, ATMs, etc. In case of a card loss or theft, by calling the Call Centre, the clients card will be automatically blocked. If you want to cancel your eBanking order, again you can contact the Call Centre.

If you dial 19901, you will get access to automatic check service for current balance, latest inflow or outflow from all transaction and FX accounts and all card accounts. To be allowed to get financial information of this kind, the client must identify himself with the last 12 digits from one of his bank cards, plus the last 3 digits of his transaction account, which will be transformed into a telecode, disclosed to him only, when logging in for the first time.


More details about the product clients can get by visiting the nearest CKB branch or by calling the CKB Call Centre at 19894.